Michelle Cron, System Analyst, is the Employee of the Month for September 2016. Michelle has been with JHACH for 13 years and was nominated by two colleagues who said:
Michelle identified a critical issue during testing for an upcoming system upgrade. This issue had the potential to cause major problems related to ordering of diagnostic testing in the electronic medical record (EMR). Michelle stayed on top of the issue, worked with other IT teams to develop an alternate solution, created end-user training documentation, and ensured the impact to our customers would be minimal. Even though the issue was occurring in an application that Michelle does not support, she still took the lead in developing a resolution. This is just one example of how Michelle consistently provides excellent support for our user base. She strives to develop solutions that are easy to understand, improve the workflow of our customers, and ensure that patients receive the best care. We are very proud to call her our coworker.
Michelle has helped us on a number of initiatives, questions and projects related to Audiology scheduling. She is always responsive, positive and informative. If she is unsure, she investigates and circles back around to address the question. She goes above and beyond to think about alternate solutions and provide suggestions "outside the box" to try to achieve the most functional and efficient solution possible. Above all, it is the dedication and positive attitude with which I see her attend to each and every question, phone call and meeting. Thank you Michelle for being so dedicated to helping support our teams, and ultimately the patients and families seeking the services of JHACH.We appreciate you!
Her manager commented:
Michelle is a key member of the IT revenue cycle team. She is very committed to helping the end users of the systems she supports; which by extension provides care for our patients.
The positive attributes noted in the nominations are no surprise. She is always willing to help with any endeavor, will quietly ask the right questions, conduct research, and follow-up with solutions. Her understanding of the front-line work flow, empathy for the front-line staff and the families they serve, and a deep knowledge of the Cerner Scheduling module all add up to what makes her such a highly effective systems analyst.
Michelle is much deserving of this nomination and I am honored to work with an individual who, on a daily basis, combines expertise and enthusiasm as she assists coworkers and patients.
Her vice president added:
The comments about Michelle from her coworkers are outstanding. Her work ethic, service focus and dedication to our mission exemplify the best in our organization.
Note: Michelle received this honor on December 15.