As a young boy and his family cross the walkway from Johns Hopkins All Children’s Hospital to the Outpatient Care Center, a staff member approaches with words of friendly concern.

“Your shoelace is untied—let me fix that for you so you don’t fall.”

She kneels down, ties the child’s shoelace, shares a warm smile and says, “That’s better.”   
The hospital’s Chief Patient Safety Officer and Vice President, Medical Affairs, Dr. Brigitta Mueller, pauses to practice what she preaches.

“See something, say something” is a common safety motto heard around the country. Mueller and the staff of the Patient Safety and Quality Division she leads often amend that to “See something, say something, do something.”

Even if it’s just tying up a loose end.