Moments

Making the Case

Posted on Nov 30, 2018

Erin Carrigan, referral coordinator at Johns Hopkins All Children's Hospital
As referral coordinator, Erin Carrigan plays an important role in the Eating Disorders Clinic at Johns Hopkins All Children's Hospital, especially for patients who need to be admitted into a residential facility for higher level care.

Erin Carrigan is working the phones.

As a referral coordinator for General Pediatrics and Adolescent Medicine, she often finds herself advocating on patients’ behalf. This day is like many others within the Eating Disorders Clinic at Johns Hopkins All Children’s Hospital. Carrigan navigates through patients’ insurance plans. She counsels anxious families. She provides words of encouragement.

“We want to make sure our patients get the care that they need, and I’m here to advocate for them, especially our teens,” Carrigan explains.

An eating disorder can be a difficult diagnosis. It’s complicated on many levels. Often, Carrigan finds herself writing letters, filing appeals, lodging complaints. It can take days, weeks, even months, but she knows what to say and when to say it.

On this day, a break in the clouds. Carrigan discovers a new route to getting coverage for the care the patient needs.

“I never want parents to feel alone,” she says. “The stigma of an eating disorder can be a lot for a family to handle. They need someone there to advocate for them through this complex process.” 


More MOMENTS...

A Birthday Wish

Celebrating a first birthday in the hospital isn’t ideal, but the Johns Hopkins All Children’s staff helps “Sea Bass” and his family have a special day.

Read More

Prescription for a Good Day

As the vaccine comes to the frontline workers, a world of possibilities begins to open up.

Read More

Gavin’s Gift

For Gavin, the hospital isn’t all about challenges and adversity. It’s about giving joy to others.

Read More

View all MOMENTS