Johns Hopkins All Children’s Hospital, Inc. & All Children’s Health System, Inc. Privacy Statement
Thank you for visiting the Johns Hopkins All Children’s Hospital website. We are committed to protecting the privacy of all visitors to our website, hopkinsallchildrens.org, and related websites and mobile applications (collectively, the “Site”). This privacy statement is to help you understand what information we collect, how we use it, what choices you have and other important information regarding the use of information collected through our websites and online services. Johns Hopkins All Children’s Hospital and All Children’s Health System are collectively referred to in this privacy statement as “Johns Hopkins All Children’s,” “we,” “us,” or “our.”
If you have any questions or comments about this privacy statement or the ways in which Johns Hopkins All Children’s uses the information we collect online, please do not hesitate to contact us.
Scope & Application
This privacy statement applies to information collected through any websites, mobile apps or online or mobile-enabled technology or digital tools that display or link to this privacy statement (collectively, our “Online Platforms”). This privacy statement also applies to information shared with us by our approved partners and other third-party sources.
This privacy statement does not apply to (i)information collected from you offline or through websites and other online services that do not display or link to this privacy statement, including third party websites to which our online services may link, or (ii) how Johns Hopkins All Children’s uses your “Protected Health Information” under HIPAA. Johns Hopkins All Children’s use and disclosure of patient Protected Health Information is set forth in our Notice of Privacy Practices.
Collection and Use of Information
You can access and browse our Online Platforms at any time without providing any personally identifying information. We do not collect information that would personally identify you unless you choose to provide it.
We collect and combine information about you, how you engage with our Online Platforms, and the devices you use to view and interact with our Online Platforms for the legitimate purposes described below. This includes information you provide to us in connection with your use of the Online Platforms and information collected automatically when you view and interact with our Online Platforms, as described below.
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account or user preferences, sign up for a newsletter, contact us, respond to a survey, use the Online Platforms, or otherwise communicate with us. This information may include your name, e-mail address, phone number, postal address, insurance information, personal information, survey responses, user content stored or entered into the forms found in our Online Platforms, and other information you choose to provide through use of our Online Platforms.
The information you provide to us will be used to (i) set up your account (if applicable); (ii) provide you with information you might elect to receive from Johns Hopkins All Children’s; (iii) improve the Site and Online Platforms; (iv) respond to your inquiries; and (v) fulfill any other purpose which you provided it, such as processing a payment for services provided or donations you are making to Johns Hopkins All Children’s, or responding to your request for an appointment.
We will not use your information for any purposes other than as described in this privacy statement or explained to you at the point at which the information was collected.
Information Collected Automatically
We may automatically collect additional information about your visit to our Online Platforms, including but not limited to pages you visit, your geographic location based solely on your IP address, promotions with which you interacted and other behaviors associated with your use of the Online Platforms. This information is collected for the sole purpose of improving your overall visit to our Online Platforms by providing interest-based content. For example, we may collect information about your geographic location and a health interest, based on topics you have browsed in our Online Platform so that we can promote a physician who may practice close to your location. This data is not shared with any third party unless otherwise permitted by law or as needed to maintain our Online Platform. The data may also be used to provide interest based content for communications for which you have opted-in.
When interacting with our services within social media, we may obtain information stored within social media or authorized by you to be collected by us within such social media. This information may include your contact information, email address, friend information, friends and pages with whom you have an association, and other information stored within social media.
We may also gather certain information automatically, including but not limited to, Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), operating system, date/time stamp, mobile location and device type, and/or clickstream data. This information may be linked to other information we collect about you. Cookies, web beacons, flash cookies and similar technologies serve many important functions that help us serve you better.
Your Control over Information
You have a variety of tools to manage cookies and similar technologies that collect information related to your use of the Online Platforms, including:
- Web browser controls to block and delete cookies, or adjust your tracking preferences; and
- Visiting the Digital Advertising Alliance's opt-out page here to opt out from receiving third party advertiser cookies.
For cookies and similar technologies used on our mobile apps for applicable targeted advertising activities, follow the steps provided by your mobile device platform provider (Apple, Android, or others) to opt-out of having your information collected and used by us and our digital marketing partners.
Please note, disabling, removing or blocking cookies may turn off some of the features of our Online Platforms that make your experience more efficient, and some Online Platforms may not function properly. Further, if you opt-out of having your information collected and used by us and our digital marketing partners for interest-based advertising purposes, you will continue to receive ads, but such ads will not be tailored to your specific interests based on web viewing data collected from your device over time and across unaffiliated websites.
Sharing of Information
We may share the information described above as set forth in this privacy statement or as otherwise described at the time such information is collected from you.
Information Shared by Us
- Affiliates. We may share information with a parent, subsidiary or affiliate entity within the Johns Hopkins All Children’s or Johns Hopkins Medicine family. Any organization to which we provide such information is required to keep it confidential and to only use such information in accordance with this privacy statement.
- Service Providers. In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we may provide information as necessary to companies that host our Online Platforms or send communications on our behalf. These service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence.
- Legally Required. We reserve the right to disclose information if required to do so by law or by a regulatory authority. We may also disclose information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our Online Platforms or other products, including, without limitation, any situations that may potentially involve threats to the safety or privacy of any person or misuse of our Online Platforms.
- Sale or Bankruptcy. During the normal course of our business, we may sell or purchase assets. If another entity acquires us or any of our assets, the information described in this privacy statement may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use such information in a manner that is consistent with this privacy statement.
- Aggregated and Non-Identified Data. We may maintain and use aggregate data or other non-identified information (i.e., data that does not identify a specific individual), such as usage statistics, device data, online traffic patterns and user feedback. In addition to using this information for the purposes discussed in this privacy statement, we may disclose such aggregated or non-identified data to third parties without restriction.
- Business Partners. Johns Hopkins All Children’s may share your information with our business partners. These business partners may use the information received by them to contact you to offer you certain opportunities, products, services, or promotions. Please note that once your information has been shared with a business partner, it is no longer subject to the control of Johns Hopkins All Children’s or subject to this privacy statement.
The security of your information is important to us. We take precautions to protect your information by implementing safeguards to protect the information we collect. But you should keep in mind that no website or Internet transmission is ever completely secure or error-free. PLEASE NOTE: The safety and security of your information also depends on you. We urge you to take steps to keep your personal information safe, such as choosing strong passwords and never sharing your password with anyone else. If you create or receive a password in connection with Online Platform access, please notify us promptly if you believe your password security has been breached, and remember to log off of the Online Service before you leave your computer or mobile device.
The Online Platforms may offer opportunities to communicate through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. Johns Hopkins All Children’s and any of its parents or affiliates are not responsible for privacy of e-mail messages except those stored in our system.
Occasionally, at our discretion, we may include or offer third-party products or services on or linked to on our Online Platforms. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children’s Online Privacy Protection Act)
Johns Hopkins All Children’s and its affiliates to which this privacy statement pertain to are nonprofit entities. Any information available on our Online Platforms that may be useful to children is intended to provide education and support for their health care needs. We do not knowingly allow children to communicate with us via any of our Online Platforms. Forms on our Online Platforms are not intended for children. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified herein, and we will work with you to address this issue.
California and Delaware “Do Not Track” Disclosures
California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, we do not currently respond to any Do Not Track browser requests.
California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email, and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please contact us with a reference to California Disclosure Information. Please note that we are only required to respond to each customer once per calendar year.
Visiting The Site From Outside The United States
Johns Hopkins All Children’s is located in the United States. The medical services described within the Online Platforms are directed only at customers in the United States and the Online Platform is merely accessible to individuals located outside the United States. If you are visiting the Online Platforms, or any part thereof, from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By using any portion of our Online Platforms, you understand and consent to the transfer of your information to the United States and those third parties with whom we share it as described in this privacy statement.
Acceptance of these terms
WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY STATEMENT AT ANY TIME. ALL UPDATES WILL BE POSTED ON THIS PAGE, SO PLEASE REVIEW IT PERIODICALLY.
Reservation of Rights
By using our Online Platforms, you consent for us, and we reserve the right, to use the data we collect from you as described in this privacy statement. Additionally, you consent for us, and we reserve the right, to use the data we collect from you in ways that are consistent with the then-current disclosed privacy statement regardless of when your data was collected (i.e., we can use your data in ways that are consistent with the current disclosed practice but which may not be entirely consistent with the previously disclosed practices when your information was originally collected).
If you feel that we are not abiding by this privacy statement or if you have any questions, you should contact us immediately via https://www.hopkinsallchildrens.org/About-Us/Contact-Us/Send-a-Message.
Last updated: November 13, 2018