Patient Safety, Quality and Outcomes

Information on our efforts to continually improve patient safety and service quality at Johns Hopkins All Children’s

At Johns Hopkins All Children’s, we provide services across the continuum of care. All of our departments and services are involved in quality improvement activities and our efforts to continuously improve our services. 

Through our quality improvement activities, we strive for the highest levels of patient safety, optimal quality in clinical interventions, and excellence in patient and family experience. When establishing goals, defining measurement and choosing interventions, we use the best available evidence-based practices and guidelines in our decision-making.

There are many ways to look at and measure quality. We use information from key areas to help families, health care providers and others learn about our quality improvement efforts at Johns Hopkins All Children’s.

Patient Experience Measures

Patient Satisfaction Measures

We strive to create a safe, positive experience for our patients and families by respecting family preferences, needs, culture and values. These elements comprise our care delivery model that focuses on the following:

  • Dignity and respect
  • Information sharing
  • Participation
  • Collaboration
  • Communication

Our families consistently provide us with feedback through a survey that measures the quality of hospital experiences. The Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) survey helps us  assess and enhance the quality of care and service that we provide.

The Overall Hospital Rating of 9 or 10 measures the impact of our attention to safety, quality, communication and the hospital environment on the overall patient experience. From July 2018 through October 2019, we achieved overall performance in the top 25 percentile in comparison to other leading national children’s centers that use the Press Ganey Child HCAHPS survey.

Emergency Center Measures

Left Without Being Seen

Left Without Being Seen is a performance measure of the percent of patients who left the Emergency Center before a medical screening has been initiated. Patients who presented to the Emergency Center are those who signed in to be evaluated for emergency services. This measure is an indicator of patient satisfaction and quality for emergency departments.

Independent quality reports

Please visit these websites for independent quality reports on Johns Hopkins All Children's Hospital: 

Contact us

We are here to make a difference in the lives of the patients and families we serve, and we value your feedback. Please let us know what we can do to improve by sending us a message through the Contact Us page.