Limited English Proficiency Notice (LEP)

Johns Hopkins health care providers and all employees of Johns Hopkins Medicine comply with applicable Federal civil rights laws and do not discriminate against, exclude, or treat people differently on the basis of race, color, ethnicity, national origin, age, language, physical or mental disability, religion, sex, sexual orientation, and gender identity or expression. Organizations that follow this Notice (collectively “Johns Hopkins Medicine Entities”) include all Johns Hopkins health care providers providing health care to the public at their delivery sites and employees of Johns Hopkins Medicine, including those listed in this Notice.

Johns Hopkins Medicine Entities:

  • provide free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters; written information in other formats (large print, audio, accessible electronic formats, other formats); and
  • provide access to approved language services, free of charge, for all patients and family/friends who have language services needs (e.g. limited vision, speech disability, deaf/hard of hearing or limited English proficiency) when having medical discussions regarding the patient, patient's condition and treatment planning or management.

If you need these services, you or your representative may inform a member of your treatment team, such as a nurse, advance practice practitioner, or physician.

If you or your representative believe that the Johns Hopkins Entity from which you are receiving medical services has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you or your representative may contact the Patient Relations office to initiate a formal complaint or grievance.

If you need help with submitting your grievance, you may obtain assistance from the Patient Relations Office at your Johns Hopkins Medicine Entity at the corresponding phone number below:

Howard County General Hospital
5755 Cedar Lane
Columbia, MD 21044
Johns Hopkins All Children’s Hospital, Inc.
All Children’s Health System, Inc.
501 Sixth Avenue South
St. Petersburg, FL 33701
1-800-456-4543, ext. 78959
Johns Hopkins Bayview Medical Center
4940 Eastern Ave.
Baltimore, MD 21224
Johns Hopkins Community Physicians, Inc.
3100 Wyman Park Dr.
Baltimore, MD 21211
Johns Hopkins Elder Plus Program
4940 Eastern Avenue
Mason F. Lord Building; East Tower
1st Floor
Baltimore, MD 21224
Johns Hopkins Health Care
Nondiscrimination Grievance Telephone numbers: 1-844-697-4071 or 1-844-422-6957
Nondiscrimination Grievance TTY number: 711
Nondiscrimination Grievance Fax numbers:
410-762-1502 or 410-762-1527
Nondiscrimination Grievance Email addresses: or
Johns Hopkins Home Care Group, Inc.
5901 Holabird Avenue, Suite A
Baltimore, MD 21224
The Johns Hopkins Hospital
600 N. Wolfe Street
Baltimore, MD 21287
Ophthalmology Associates
600 N. Wolfe Street
Baltimore, MD 21287
Sibley Memorial Hospital
5355 Longboro Road
Washington, DC 20016
Signature OB/GYN
600 N. Wolfe Street
Baltimore, MD 21287
Suburban Hospital
8600 Old Georgetown Road
Bethesda, MD 20814

If your complaint is not resolved to your satisfaction, other external groups/agencies you may contact include:

Agency for HealthCare Administration (AHCA)
Compliant Administrative Unit
2727 Mahan Drive, Mail Stop #49
Tallahassee, FL 32308
Access the online Licensed Health Care Facility Complaint Form at

The Joint Commission Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Online at using the Report a Patient Safety Event link in the Action Center on the homepage

To address discrimination concerns, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at

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