Ways to Get Involved
At Johns Hopkins All Children's Hospital, the voices of our patients and families matter. We provide a variety of forums for patients and families to offer feedback regarding experiences of interactions with our people, services and environment. In turn we value the increased opportunities to make improvements to better serve our families.
We invite parents and teen patients who use any of our care specialties to join our Family Advisory Council or Teen Advisory Council. Our Family and Teen Advisory Council members collaborate with institute and department leadership to shape decisions that pertain to patient care and the overall patient experience.
Family Advisory Council members have the opportunity to join our internal councils and committees under a shared governance structure for decision making. This means that hospital leaders, staff, physicians, patients and family members meet together so that all voices can be heard and factor into the development of hospital policies, procedures and patient-centered process improvement plans. The decisions that result from this collaboration serve to enhance the quality of care and services that promote patient safety.
Family involvement is not limited to participation in live forums. We also offer patient experience surveys that give our families the opportunity to provide specific feedback about inpatient and outpatient experiences. Survey questions range from how well physicians and nurses communicate, to the cleanliness of the hospital environment. These surveys are regularly reviewed to evaluate how we are doing and set goals to ensure that we are meeting the highest standard of service excellence.
Thank you for partnering with us to enhance the patient and family experience at Johns Hopkins All Children’s Hospital.