Inpatient Family Guide

Your Inpatient Stay at Johns Hopkins All Children's Hospital
 

A Guide for Families

Johns Hopkins All Children’s Hospital has been caring for kids for many years. We know that children—and parents—can be worried, sad or even angry about being sick or needing to stay in the Hospital. It’s a little easier when you know what to expect and understand what’s going on around you. We hope this guide will be a handy source of information about how our Hospital works. If you have questions or need assistance, don't be afraid to ask. We are here to help. See the list below for the contents of the Inpatient Family Guide or download it now (PDF).

Download Our Inpatient Guide

Inpatient Stay Guide Table of Contents

Welcome

Message from the Family Advisory Council
Welcome From Brigitta Mueller, M.D.
Vice President of Medical Affairs and Chief Safety Officer

Safety, Privacy, Social Media

Privacy and Social Media Guidelines
Some Safety Tips
Hand Hygiene
Everyday Safety
Emergency Procedures
Call Security for a Ride
More About Safety

The Basics

Family-Centered Care
Family Presence
Visiting Policy & Hours
An Important Word About Our Patient Directory
Badges
Cafeteria, Dining Room
Meals for Patients, Room Service
Guest Trays
Coffee
If Your Patient is “NPO”
Gift Shop
Retail Pharmacy
Parking
After-Hours Entrance to the Hospital
Ronald McDonald House
Your Guide to Patient Care Units
Phones
Computers & Wi-Fi
U.S. Mail
ATM/Banking
Smoke-free Campus
No Fragrances, Flowers, or Latex Balloons

Your Room & Other Special Places

TV & GetWellNetwork
Playrooms
Children’s Auditorium
Rooftop Terrace
Family Resource Center Library
Family Lounges
Chapel & Reflection Garden

Your Healthcare Team

More About Doctors
More About Nurses & the Care Team
IV Team
Pain Team
Skin Care Team

Advice for Families—From Families

Quick Tips
Questions About Eating
Taking Care of “You”
Insurance Advice

Support for Patients and Families

Patient & Family Care Coordination
Integrated Care Management
Child Life Department
Music Therapy
Patient Academic Services
Family Representatives
Pastoral Care
Interpreter Services
Support for Breastfeeding Mothers

Helpful Phone Numbers

Financial Questions & Medical Records

Getting Medical Records and Radiology Studies
Financial Assistance Policy Information

Patient Bill of Rights and Responsibilities

Our Vision, Mission and Values