Inpatient Family Guide

Your Inpatient Stay at Johns Hopkins All Children's Hospital
A Guide for Families

Johns Hopkins All Children’s Hospital has been caring for kids for many years. We know that children—and parents—can be worried, sad or even angry about being sick or needing to stay in the Hospital. It’s a little easier when you know what to expect and understand what’s going on around you. We hope this guide will be a handy source of information about how our Hospital works. If you have questions or need assistance, don't be afraid to ask. We are here to help. See the list below for the contents of the Inpatient Family Guide or download it now (28 Page PDF).

Table of Contents


  • Message from the Family Advisory Council
  • Welcome From Brigitta Mueller, M.D.
  • Vice President of Medical Affairs and Chief Safety Officer

Safety, Privacy, Social Media

  • Privacy and Social Media Guidelines
  • Some Safety Tips
  • Hand Hygiene
  • Everyday Safety
  • Emergency Procedures
  • Call Security for a Ride
  • More About Safety 

The Basics

  • Family-Centered Care
  • Family Presence
  • Visiting Policy & Hours
  • An Important Word About Our Patient Directory
  • Badges
  • Cafeteria, Dining Room
  • Meals for Patients, Room Service
  • Guest Trays
  • Coffee
  • If Your Patient is “NPO”
  • Gift Shop
  • Retail Pharmacy
  • Parking
  • After-Hours Entrance to the Hospital
  • Ronald McDonald House
  • Phones
  • Computers & Wi-Fi
  • U.S. Mail
  • ATM/Banking
  • Smoke-free Campus
  • No Fragrances, Flowers, or Latex Balloons 

Your Room & Other Special Places

  • TV & GetWellNetwork
  • Playrooms
  • Children’s Auditorium
  • Rooftop Terrace
  • Family Resource Center Library
  • Family Lounges
  • Chapel & Reflection Garden

Your Healthcare Team

  • More About Doctors
  • More About Nurses & the Care Team
  • IV Team
  • Pain Team
  • Skin Care Team

Advice for Families—From Families

  • Quick Tips
  • Questions About Eating
  • Taking Care of “You”
  • Insurance Advice 

Support for Families

  • Patient & Family Care Coordination
  • Integrated Care Management
  • Child Life Department
  • Music Therapy
  • Patient Academic Services
  • Family Representatives
  • Pastoral Care
  • Interpreter Services
  • Support for Breastfeeding Mothers

Financial Questions & Medical Records

  • Getting Medical Records and Radiology Studies
  • Financial Assistance Policy Information 

Patient Bill of Rights and Responsibilities

Our Culture

Your Guide to Patient Care Units & Helpful Phone Numbers